Abstract
Introduction: Health care quality is a global issue and client’s perception of satisfaction in a health system is an effective tool in assessing health care deliveries.
Objectives: To study the attitude of the patients towards hospital services in a tertiary care institute of North East India. 2. To assess the factors determining the patients’ satisfaction.
Methodology: This was a hospital based cross-sectional study conducted during March and April 2016 among 280 eligible in‑patients of a government tertiary health care facility who were selected by stratified sampling procedure. Data analysis was done using SPSS 25 and patients’ attitude was assessed using Likert Scale.
Results: The study showed that 85% of the patient had positive attitude towards availability of doctors and nurses and 79.3% patient had positive attitude towards services provided by doctors. However, majority of the patients had negative attitude regarding the availability of medicines and surgical goods in the Hospital. Though 77.10% of the patients had positive attitude towards availability of lights and fans, but majority of the patients had negative attitude regarding availability of drinking water supply, cleanliness and quality of food provided in the hospital. The study revealed that the satisfaction varied significantly across different wards (p value-0.00), and different educational (p value-0.04) and occupational status (p value-0.03).
Conclusion: The study highlighted the facilitators and potential barriers which influence patient satisfaction. Efforts must be made to provide health facilities with the necessary infrastructure since these can ultimately influence the attitude of the hospital services.
Keywords: Patients’ Attitude, Patients’ satisfaction, Hospital services, Tertiary care Institute, In‑patients
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Corresponding Author
Dr Rituparna Das
Assistant Professor,Department of Community Medicine, Agartala Government Medical College, Tripura. P.O. Kunjaban, PIN- 799006, India
Ph- +8794030424, Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
DOI: https://dx.doi.org/10.18535/jmscr/v7i1.45
