Title: Perception of Clients on the Quality of Maternity Services Rendered in State Specialist Hospital Asubiaro, Osogbo
Authors: Oke Rebecca Oluwaseun, Oke Olufemi Sunday, Dayo-Omole Adedolapo Adebukola, Ogidan, Oluwakemi Christie
DOI: https://dx.doi.org/10.18535/jmscr/v7i8.93
Abstract
Background: Quality of Maternity Service is an important determinant of Safe Motherhood. The Ethiopia Demographic and Health Survey (EDHS) 2011 estimated maternal mortality rate to be 676 maternal deaths per 100,000 live births. Nigeria ranks second globally from maternal mortality rate. The aim of this study was to determine the Perception of clients on the quality of maternity services rendered in State Specialist Hospital Asubiaro, Osogbo.
Methods: A descriptive quantitative approach was used to obtain information relevant to the research question. 110 women who fulfilled the inclusion criteria were selected using purposive sampling technique. A structured questionnaire was administered to the respondent after they have consented to participate. The completed questionnaire was retrieved and analyzed using SPSS version 17.0 with frequency tables and bar charts.
Findings: The finding revealed that more than half (59.1%) of the clients perceived maternity services not to be of quality while only 40.9% perceived the services to be of quality.
They were most satisfied with the health care delivery (mean=23.01±2.03), and least satisfied with the attitude of health care workers (14.55±1.78). While most patients individually often desire longer consultation with care providers, they often expressed dissatisfaction with long waiting time. There was also greater preference for private health facilities to public health facilities and this was not due to difference in technical competence but primarily due to the process of service provision.
Conclusion and Recommendation: This study has provided an insight into an important, but often neglected aspect of maternal health care. This is necessary to improve on the current maternal health profile in the State Specialist Hospital, Asubiaro, Osogbo, Osun State, Nigeria. Overall, the findings of this study have demonstrated low level of satisfaction with the quality of maternity services rendered in this institution. We therefore recommend adequate staffing of health care facilities with skilled personnel, such as medical doctors and midwives. Policy makers should train public hospital staff on effective communication and interpersonal skills, more equipment should also be provided.
Keyword: Quality, Maternity Services, Pregnant Women, Nursing Mothers and Midwives.
