The measurement of patient satisfaction is important tool of Hospital Market Research. Therefore this study was conducted with an objective to study satisfaction levels of admitted patients, regarding behavior, work culture, professional conduct of hospital staff (both clinical and non clinical) in tertiary care hospital.

This is an ongoing activity in this hospital. This hospital based, cross sectional study was carried out amongst indoor patients of 780 bedded teaching, tertiary care hospital.

This data based study was conducted with brief, easy to understand questionnaire in language of local population of central India.

Admitted patients (N=384) discharged during study period 2016 to 2017 were interviewed (face to face) at time of  discharge and were requested to fill their answer to 20 questions, in questionnaire, in language which they understand  namely Hindi or Marathi. Data of satisfaction level was analyzed using Epi- info statistical software version – 6 : 86.3% patients were satisfied with behavior and work of non clinical staff and 95.4 % Patients were satisfied with behavior and work of  clinical staff (Doctors, Nurses and para medical staff)- Dissatisfaction level was found to be more with cleanliness of toilets and bathroom (25.34% of  patients)  and quality of free food (22.7 % of  patients studied). Patients were more satisfied with behavior and work of  clinical staff as compared to work of  non-clinical staff and this difference was statistically significant ( P value <0.001).

Keywords:  Patient Satisfaction, behavior, food, cleanliness.

1. Aarti Verma,R. Sarma. Evaluation of  the exit proformas in use at special wards of public sector tertiary care centre.  Journal of Academy of hospital administration 2000; Vol 12, No.1 (2000-01 – 2000-06).
2. Talluru Sreenivas, G.Prasad. Patient satisfaction – A comparative study. Journal of Academy of hospital administration 2003; Vol 15, No.2 (2003-07-2003-12).
3. Reena Kumar, Medical documentation-Patient satisfaction document, Journal of Academy of hospital administration 2003; Vol 15, No.1 (2003-01-2003-06)
4. Arpita bhattacharya, Prema Menon, Vipin Koushal, KLN Rao, Study of patient satisfaction in a Tertiary referral hospital.  Journal of Academy of  hospital administration 2003; Vol 15, No.1 ( 2003-01-2003-06)
5. Singh Brijender, Sarma R.K. Sharma D.K. Singh VijenderAryaand Sanjay Deepak Assessment of hospital services by consumers: A study from NDDTC AIIMS, Ghaziabad. Medico legal update 2005; Vol 5, No 1 (2005-01-2005-03)
6. Waseem Qureshi, Nazir Khan, Ajaz Naik. A case study on patient satisfaction in SMHS hospital, Srinagar. JK Practitioner 2005; Vol 12, No.3 : 154-155.
7. Bima Abdosh. The quality of hospital services in eastern Ethiopia: Patient’s perspective.  J. health Dev 2006;20 (3):199-200.
8. Ranjeeta Kumari, MZ. Idris, Vidya Bhushan, Anish Khanna, Monika Agarwal, SK Singh. Study on patient satisfaction in the government allopathic health facilities of Lucknow district, India IJCM 2009; Volume: 34(1):35-42.
9. Kulkarni MV., Dasgupta S, Deoke AR, Nayse, Study of Satisfaction of Patients Admitted In a Tertiary Care Hospital In Nagpur. National Journal of Community Medicine 2011 Vol.2 Issue 37-39.
10. Yadav P, Mangwana S. Analysis of Patient Satisfaction surgery in Multispeciality Accredited Tertiary Care Hospital in Duorthern India. IJBAMS ISSN :  2277 -2103 : 33-39.
11. Tashonna R. Webster , Jeannie Mantopoulos, Elizabeth Jackson, Heather Cole- Lewis, Lillian Kidane, Sosena Kebede, Yigerema Abede, Ruth Lawson, Elizabeth H. Bradeley.  A brief questionnaire for assessing Patient heath care experiences in low income settings,  International Journal for Quality care 2011 Vol. 3 no. 3:  258- 268.
12. Mishra Param Hans, Mishra Tripti, Study of Patient Satisfaction at a SuperSpeciality Tertiary care Hospital IJCP, Vol. 25 No.7: 624 -634
13. Mahapatra Prasanta, Srilatha S, Sridbar P., A patient Satisfaction Surveuy in Public Hospitals, Journal of Hospital Adminis-tration, Vol. 13 No. 2 2001: 10-15.

Mr. Jaydeep Nayse

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.