Abstract
The measurement of patient satisfaction is important tool of Hospital Market Research. Therefore this study was conducted with an objective to study satisfaction levels of admitted patients, regarding behavior, work culture, professional conduct of hospital staff (both clinical and non clinical) in tertiary care hospital.
This is an ongoing activity in this hospital. This hospital based, cross sectional study was carried out amongst indoor patients of 780 bedded teaching, tertiary care hospital.
This data based study was conducted with brief, easy to understand questionnaire in language of local population of central India.
Admitted patients (N=384) discharged during study period 2016 to 2017 were interviewed (face to face) at time of discharge and were requested to fill their answer to 20 questions, in questionnaire, in language which they understand namely Hindi or Marathi. Data of satisfaction level was analyzed using Epi- info statistical software version – 6 : 86.3% patients were satisfied with behavior and work of non clinical staff and 95.4 % Patients were satisfied with behavior and work of clinical staff (Doctors, Nurses and para medical staff)- Dissatisfaction level was found to be more with cleanliness of toilets and bathroom (25.34% of patients) and quality of free food (22.7 % of patients studied). Patients were more satisfied with behavior and work of clinical staff as compared to work of non-clinical staff and this difference was statistically significant ( P value <0.001).
Keywords: Patient Satisfaction, behavior, food, cleanliness.
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Corresponding Author
Mr. Jaydeep Nayse
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DOI: https://dx.doi.org/10.18535/jmscr/v6i10.172
